Randor Residential Hotel Fukuoka Annex

The night before, I called to ask them to hold my bags. When I arrived in the morning, the staff member refused to come downstairs to help and said she couldn’t understand English, then told me to leave all my bags outside. She eventually came, but seemed unhappy and gave me the cold shoulder. I found that cold, unwelcoming attitude sickening and disgraceful for the hospitality industry. I seriously don’t recommend this place. READ! What was your staff member’s reply? “Sick?” “Fed-up?” Her obnoxious attitude shows poor management and no training. You refused to take responsibility for her inept behavior and nitpicked about the timing. That’s your only excuse for treating me badly. I have neither the time nor the inclination to keep going back and forth with incompetent, irresponsible managers. You clearly have no idea what hospitality means. Both you and your staff should go back to the drawing board. Even at the end, you were repugnant about your impertinence. Disgusting.