Green Rich Hotel Kurume Natural Hot Spring Arimamutsumonnoyu

The onsen was decent and breakfast was average, but the hotel's hospitality left me disappointed. We'd asked for a non-smoking room ahead of time and were given a smoking room. Staff told us only when we arrived, without an apology or any acknowledgment of our request. We also had to pay extra for a towel for our 2-year-old daughter. We weren't asking for extras, just enough towels for everyone staying in the room. I can understand that sort of charge for day-use onsen visitors, but not for hotel guests. The place seems to have had a recent renovation, so the facilities look clean and new, while the service still feels rigid and dated. It's inconveniently placed between two train stations, both more than 1 km away. Maybe it works for a solo business traveler with modest expectations, but I wouldn't recommend it to families or anyone expecting proper hospitality.

I felt completely unsafe here, the worst experience I've had in Japan. The onsen is on the second floor, which anyone can reach. A room card is only needed for floors 3 through 9, and you don't need one to enter the hotel. The onsen entrance itself has a password. On the night of February 23, a group of delinquents (Japanese delinquents) were waiting at the second-floor onsen entrance and threatened me to get the password. I pretended not to know it and said I'd only come inside to use the toilet. Some staff were friendly and helpful, others weren't. I think front desk staff should pay attention to who comes into the hotel. The security is terrible.

A good-value spot in downtown Kurume, especially with breakfast included. The breakfast is great, and the indoor onsen is open from 3 pm until 10 am. There's also a small fitness room. It has a minimalist, environmentally friendly feel and works well for a short getaway.

It was my second stay, and I still like the natural onsen. In the morning I had the bath area to myself, so I got a chance to take some pictures. Later, there were people with tattoos in the bath, and no staff seemed to be checking. I was also disappointed by the cleaning staff member who kicked the bath chairs with their foot right in front of a guest. That was poor hospitality, especially as a returning guest. The massage chair in the room was awful, too. It felt more like a torture chair than a massage chair.