HIROSHI T.
The bath towel had a strange smell, which was disgusting, and I still can't get the feeling out of my head. I come here with my partner once every month or two, but after what happened today I can't use the hotel anymore. We opened one of the hairbrushes from the amenities and found hair tangled in it. Guests pick up the amenities they need on the first floor, so I assumed everything there was new. There's peel-off tape on the bottom of the bag, so I suspect the brush had been put back. Reusing that kind of amenity while making it look new isn't okay. Even if a customer returned it kindly and staff thought it was unopened before putting it back in the self-service area, I still don't think an item already taken by a guest should be returned there. Either way, it's a no-no. You never know what else might be reused.
