Jean M.
We'd just come from another ryokan up the street, Konachi noyu sasaya, where the staff were rude and unwelcoming, basically sending us out into the snow because it was for guests only. Here, the owner kindly welcomed us, made us food and hot tea, and let us use the onsen for the day. The place is clean and pleasant, she's very warm-hearted, the food is delicious, and the onsen is lovely too. We were so glad to be welcomed here.
