Arvind N.
Please don't book this place. On my first trip to Japan, I booked through Agoda, but the check-in details never arrived. We got there late at night in cold weather and couldn't find the room. There were no contact details, no sign, nothing. After struggling for a while, I had to book somewhere else. I explained what happened to Agoda and asked them to cancel and refund me, but customer service said the hotel refused to cancel for free. This feels like a scam. Other guests have described the same problem in reviews on Agoda, but Agoda hasn't done anything and still supports this place.
