OYO Hotel Exsaison Sugamo

Name: OYO Hotel Exsaison Sugamo
Address: Sugamo 1-28-11, Tokyo, Tokyo, Tokyo, JP
Rating: 6

Smoke-free

About this property

You’ll be sleeping tight! Hotel "OYO Hotel Exsaison Sugamo" is located in Tokyo. This hotel is located in 6 km from the city center. You can take a walk and explore the neighbourhood area of the hotel — Shin-ōtsuka, Ueno Zoo and Tokyo National Museum. Location Free Wi-Fi on the territory will help you to stay on-line. Accessible for guests with disabilities: the elevator helps them to go to the highest floors. Additional services that the hotel offers to its guests: a laundry. At the hotel

Popular facilities

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Free WiFi

Good to know

Check-in: From 14:00
Check-out: Until 12:00
Smoking: Smoke-free

Guest reviews

Recent reviews shared by hotel guests

Guest Rating

6/10

Pleasant

87 reviews

Featured review

omer L.

May 2026

2/10

We were left outside with our luggage for over three hours during check-in, which was incredibly stressful and unacceptable. No entry code had arrived before we got there, and there was no staff at the building, phone number, or other way to get help. We had no idea how to reach anyone. The communication and basic service were terrible, over and over. A hotel should at least make sure guests can get into their room. The whole ordeal felt unprofessional, and I strongly recommend finding somewhere that offers basic support and values its guests. I wouldn't stay here again.

Emma S.

March 2026

2/10

The only upside is that it's near the train station. We couldn't reach anyone, and self check-in was through a tablet. I nearly couldn't check in and wasted time retrying because they didn't have my record. They hadn't sent me the code either. The pillow was thin, the kitchen smelled horrible, and everything was dirty. For a 10-day booking, there's no cleaning or towel change option.

Riku T.

January 2026

10/10

The room was small, but two people fit comfortably. Check-in is done on an iPad at reception, and there isn't a receptionist, so I wouldn't arrange luggage delivery here since nobody may be there to receive it. The laundry room on the LG floor was a little dirty.

Mateo S.

February 2026

2/10

I was assigned a single room even though the listing said I'd get a room with two beds. It took a while to get a response, and all I got was repeated apologies, with no workable solution. I wouldn't stay here.

Markus K.

April 2024

8/10

The room was very clean, though there were a few signs of age, and we'd be happy to come back. We were about 90% satisfied with the accommodation, despite going in a little worried after reading the earlier Google reviews. We really couldn't understand those complaints. In the longer term, the carpets could use a proper cleaning or replacement with something that handles dirt better.