Palais Nazha Fes - Luxury Lodging

The staff were helpful and friendly, communicated well with guests, and spoke fluent English. The location was convenient, close to the parking area. Our room had high ceilings and looked nice, but in winter it was never warm because heating it was difficult. The shower drain was very slow, and there was no hot water available for making tea yourself, though the hotel sells tea.

We spent four nights here and had a lovely stay. The spacious, beautiful room had a small jacuzzi, and the Riad’s terrace looked out toward the castle. It’s about a 10-15 minute walk to the medina. The staff were friendly and helpful, and the food was great. Breakfast is included, and you can also have dinner there if you let them know ahead of time.

The staff’s kindness and warmth, especially Ahmed’s, made us feel cared for and welcomed like family from the start. The Riad’s traditional tiles, lamps, and window details give it an authentic old Moroccan feel, and the Wi-Fi was stable throughout our stay. Still, it’s showing its age and needs renovation and maintenance. It has potential, but the lack of upkeep is disappointing, and the experience doesn’t feel five-star.

Mr. Ahmed was especially professional and kind, giving us the information we needed about our stay and suggestions for what to visit. The staff could also answer questions about the city and Moroccan items. They made us feel like family, not just customers. The decor and furniture were beautiful, with an authentic Moroccan style that my wife kept photographing. The place was clean and well maintained. Breakfast was delicious, with fresh juice and a clean, nicely decorated dining area. I loved the little round bread, though I can’t remember its name. I recommend staying here. My thanks to everyone who made us feel at home, especially Mr. Ahmed.