Le Palmiste Resort & Spa

The rooms look outdated and need renovation. Our sofa bed was old and crooked, the plastic bin had no lid and looked unattractive, and the room generally seemed poorly maintained. The bathroom looked like it had been cleaned in a hurry, and the bedroom electrical sockets looked damaged, which concerned me. We were on an all-inclusive package, but our names weren't on the list when we arrived. I understand this wasn't the security guard's fault, but I didn't appreciate being told to stand aside while he checked with Reception instead of being welcomed properly. Because of the coordination problem, we were asked to pay an extra fee to stay until dinner, which was frustrating and inconvenient. During our stay, we were repeatedly asked if we were all-inclusive whenever we ordered drinks. Even the Food & Beverage Manager questioned us twice. When we raised it, he said they hadn't received proper communication. That explanation was unacceptable. I work in hospitality and have never encountered such poor service and internal coordination. Management needs to improve communication with online booking agencies, set clear procedures, and find an effective way to identify all-inclusive guests. This was extremely disappointing and not the standard I'd expect from a resort and spa.

The resort had a lovely, relaxing atmosphere, and staying here was a real pleasure. The staff deserve the most praise, everyone was polite, courteous, and helpful. Special thanks to manager Jean Phillipe, who showed empathy and professionalism by arranging a much more comfortable room for us. It was a very kind gesture that made us feel special. We had a super stay, and I highly recommend the place to anyone looking for top-tier hospitality.

The hotel looks nice from outside, but I'm writing this while walking to the nearest ATM at 22:30, with my flight leaving at 8. The hotel takes card payments, but the tourist tax has to be paid in cash. Wow. Check-in was hard to make sense of. After a 13-hour flight, we showed our voucher, and the first thing they asked was why our car wasn't by the hotel. Sorry, what? We'd booked the car at the airport. We were given a “premium” room next to the open restaurant and party area. There's no way to sleep beside the “party area” until 23:00-24:00, while most activities on Mauritius start at

The staff were very friendly, the rooms clean, and there was lots of greenery around. The room was serviced daily, and the towels and bed sheets were clean. For a 7-10 day stay, three pools and one jacuzzi are enough. Dinner was great and different every night. Breakfast was a bit monotonous, with ham, eggs, cheese, and beans. The beach is in front of the hotel, but there isn't a direct beach view or access. You just go through a beach bar, and then it's a three-minute walk.