Casa Cielo Cancun

The room smelled of mould and was noisy all night. When I raised that and asked for a solution to leave our luggage a little longer after checkout, the host laughed at me and called me a bad guest. He made us feel really uncomfortable. There are much better places at this price with hosts who welcome and appreciate their guests.

I booked ahead through Booking.com and checked the reviews, then contacted the owner there. They said there was a pricing issue and that they'd get in touch with Booking.com to sort it out. The owner was polite in messages, but the outcome was really disappointing, so I booked somewhere else. From what I've read, it seems like things need sorting out. I think people should know about this. All the best, and I hope you can resolve it with Booking.com.

The day before check-in, after I'd booked and paid in full on Booking.com, the admin started asking for extra cash at arrival. Tech support canceled the booking for free and refunded me. They're scammers. Don't stay in this apartment.

I spent eight nights here. If you want a standard hotel experience, this probably isn't the place. I'm introverted and like being left alone, so it suited me. The room was clean and private, and the Wi-Fi worked. You can walk easily to the mall and Walmart Express. The park is at the end of the street, an Oxxo is three minutes away, and several pharmacies are nearby, which was useful since I was here for dental work. Restaurants are close too. If you're new to the area, Cafe Nader and Los Tarascos are comfortable options. The main downside for some people is the privacy: the room isn't cleaned during your stay. That didn't bother me. I took my own rubbish out and made my own bed. One small annoyance was arriving when the cleaning lady wasn't there, which meant waiting outside until she showed up. A phone number posted outside to contact the owner would help. The cat is the full-time concierge. My biggest complaint is how they handle card payments. When booking online, they take your card details and explain cancellation charges, so it seems they can process the card. But once you arrive, they insist on cash and claim they can't charge a card. It feels like a bait-and-switch to avoid card processing fees.