Hyatt Zilara Cancun - Adults Only - All Inclusive

The Zilara looks even better after its remodel, and I loved it before the work too. Every room has modern updates and an ocean view. The large pool is lovely, with great ocean views. The service and food are truly spectacular, and the staff are very accommodating with special and dietary requests. Along with the buffet and the Mediterranean, Asian, and Mexican restaurants that were there before the remodel, there's now an Italian-themed restaurant. If you like fresh seafood, you'll love it here.

I've been coming here since 2014, and the new renovations look absolutely beautiful. The staff treat you like royalty, and there's something for every taste in the five-star food and drinks. The pool is both fun and relaxing, with activities every day. Best resort in Cancun!

Our expectations were moderate since all-inclusive resorts can be hit or miss, but Hyatt Zilara Cancun exceeded everything we imagined. The hospitality across every department made this one of our best vacations, from the food and spa to the service and attention to detail. We can't wait to return. Several team members made the stay unforgettable. Daniel from concierge was outstanding as we changed our requests several times. He handled each one patiently and professionally, always with a genuine smile and never made us feel like we were asking too much. He's a big reason we'd come back. Saul was similarly patient and helpful by phone before and during our visit, doing his best to accommodate our requests. Eduardo, the General Manager, came to greet us, and when a very minor issue came up, he resolved it immediately and professionally. The resort clearly seems well managed. Enrique, the manager on duty, was another standout, so kind, patient, and accommodating. Every restaurant was delicious. At Oleo, Hector, the captain, gave us one of our best dining experiences with excellent food and wine pairing recommendations. As wine lovers, we especially enjoyed Rafael, the knowledgeable sommelier, who taught us new things about wine and gave exceptional service. We loved talking with him. At Silu, the food and sushi rolls were so good we went back during our stay. Victor served us excellently, and Emilio, the captain and sommelier, was warm, welcoming, attentive, and knowledgeable. Ricardo took wonderful care of us at breakfast every morning at Pier 12, with great recommendations and friendly service each day. The spa was incredible too. Guadalupe and Lilian gave my husband and me amazing massages, Elizabeth guided us through hydrotherapy, and Pablo at the spa front desk offered exceptional service from the moment we arrived. Rosa in the spa locker room noticed I was struggling to put my hair up because of an issue with my arm. Without my asking, she offered to help with my ponytail and even comb my hair. Her kindness and attentiveness really touched me. At the beach, Moises, Mauri, and Rolando were attentive and friendly, making those days so enjoyable. Thank you to all of them for making our vacation special.

We waited more than 14 months for the renovations to be finished after our last stay, and the hotel exceeded our expectations. My wife and I had loved it as it was and didn't think it needed any work, but we were both happy with the changes. The new Italian restaurant is a big plus. The location, food, and accommodations are all great, and I'd highly recommend staying here. What really stood out was the kindness of the employees. Many workers who'd been there during the 14-month hiatus recognized us. It says a lot about an employer that cares for its staff and brought back as many of them as possible. I want José from highlights, Ligia from the bar, Edwardo Mgr, Clemente (Reyes), Erick, Miguel bar, Felipe bar, Wilson Maria Maria, and Miguel bumgambulia to get recognition for their hard work and kindness. I also want to recognize Delfino. My wife and I were outside Maria Maria debating dinner because we expected a long wait. Delfino, who we didn't know was the head chef for the whole establishment, came over and asked about our plans. After talking about the wait, we decided to go in even though we expected a long delay before the food arrived. Instead, the service was noticeably more attentive: our appetizers came within 20 minutes and the main course followed soon after. We were surprised, and then Delfino came by to ask how the service had been. Finding out he was the hotel's Head Chef made the whole interaction even more striking. Thanks, Delfino, for a great dinner. See you all soon, we'll be back in August.