Dario M.
After more than 10 days, I still haven't heard back about the refund they said they'd discuss the next day. I've tried contacting them, but no luck. They called later and offered to let me use the night I'd reserved at a different time. I declined and asked for my money back. I had booked through their website and arrived after check-in time, but the confirmation email didn't clearly state when check-in ended. Nobody was there to help or let me into the room, and nobody answered the phone number they'd provided. Someone from the neighboring winery eventually connected me with an employee, who said he was two hours away and that arriving on time was my responsibility. I was left without a room or any assistance, and had to find somewhere else at a much higher last-minute price. It was a very disappointing and unprofessional experience. I'd urge others to think about these issues before booking.
