Hotel Colon

The best part was the sleep. The beds and pillows were very soft, and I rested well. The hotel is centrally located, too, and two reception staff members, a young woman with round glasses and an older man with light blue eyes, were warm and helpful. That’s about all I can praise. At check-in, the man at the desk didn’t explain how to find the room and mumbled the number. We thought he said 104 when it was 4, and the key’s sticker was mostly peeled off. We had to go back to ask for the room number, directions, and the WiFi password. We’d also booked an airport taxi through booking.com for the next morning for an extra 200 pesos. He didn’t mention it or ask what time we needed it, so we ended up getting an Uber. Maybe nobody had told him about the booking, but then why offer the service? The room had a constant damp smell, though I couldn’t see water damage. The AC worked but only went down to 21 degrees. That was fine for us, but keep it in mind if you like a colder room. There were a lot of smaller problems, too: the bathroom smelled like feces and black water; the sink leaked around the faucet; the floor hadn’t been swept; and the dresser drawers had dust and cobwebs. Two floor tiles were loose enough to come up, which seems worth knowing if you have small children. Only two of five outlets worked, and one was badly painted over. There was what looked like a punched hole in the bathroom door, and the toilet seat took two hands to pry apart, which felt frustrating and unsanitary. The TV needed to be switched on manually and was so high up that anyone shorter than about 5'5" would have trouble. The sheets had unexplained black or gray stains. The room echoed, and being near the lobby meant we heard everything. The atmosphere just felt awful to me, like someone had died there. For 700 pesos for two people for one night, the price was ridiculous given all that. There’s a no-refunds sign at reception, and I can see why they’d need one. We won’t come back, and I’d steer others away too. Even on a budget, you can find somewhere better at that price.