Hotel Urban
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 15:00
- Check-out
- Until 12:00
- Pets
- Not allowed
- Accessibility
- Wheelchair accessible
- Luggage storage
- Available
- Languages
- Spanish, English
- Smoking
- Smoke-free
- Children
- Family friendly
- Room types
- 4
Room Information
Rooms
Deluxe Double room
- 2 guests
- full double bed
- Private bathroom
- air-conditioning
- blackout-blinds
- desk
- hairdryer
- iron
- private-bathroom
- shower
- telephone
- toiletries
- towels
- tv
- wardrobe
Add your dates to see current rates.
1 / 6 Standard Double room
- 2 guests
- full double bed
- Private bathroom
- air-conditioning
- blackout-blinds
- desk
- hairdryer
- iron
- private-bathroom
- shower
- telephone
- toiletries
- towels
- tv
- wardrobe
Add your dates to see current rates.
Standard Quadruple room
- 4 guests
- Private bathroom
- air-conditioning
- blackout-blinds
- desk
- hairdryer
- iron
- private-bathroom
- shower
- telephone
- toiletries
- towels
- tv
- wardrobe
Add your dates to see current rates.
1 / 6 Suite
- Private bathroom
- air-conditioning
- hairdryer
- mirror
- private-bathroom
- safe
- telephone
- toiletries
- towels
- tv
Add your dates to see current rates.
Guest reviews
Recent reviews shared by hotel guests
mimi C.
Breakfast was supposed to start at 7, but it was at a different restaurant and didn't start until 8. They put us in downgraded rooms without windows. The rooms were all full of bugs. The bathrooms weren't maintained, the towels and walls were dirty, and the mattress was bad. Worst hotel of my stay in Mexico.

alastair M.
The upstairs rooms are passable and have plenty of space, but they're run down and not very clean. We were first offered Room101 downstairs. It has deafening road noise and a piece of cardboard where the bathroom window should be, so don't take it if you want to sleep. The staff didn't feel very welcoming or especially focused on hospitality. You can find better options in town if you go a few blocks away from the center.
Katalin F.
The staff were very friendly and helpful, and the location is right in the town center. But the rooms weren't very clean or modern. The sheets hadn't been changed when we arrived, and there were spots on the towels. For what we paid, we expected more.
Clara M.
The bed was soft and super comfortable, and the location was great. Inside, though, the place was really dilapidated. The paint was dirty and peeling, and looked like it hadn't been updated in ten years. I was in a ground-floor courtyard room that felt like a prison cell, with just one very tiny window.
Patrick O.
The terrace is a sun trap, and it's nice to cool off in the suite's pool after relaxing out there. It's not really a pool, more like a jacuzzi without bubbles. Still, this is the best hotel I've stayed in so far in Mexico.
Amenities
Everything available at this property
General Services
20 available- Air conditioning
- Smoke Free Property
- Ticket assistance
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- No elevators
- Reception desk
- Smoke Detector
- Luggage storage
- Wake Up Service
- Telephone
- Tour assistance
- Temperature control for staff
- Extra decontamination measures
- Temperature control for guests
- Personal protection equipment for guests
- Contactless Check In And/Or Check Out
- Additional Measures Against COVID 19
Accessibility
1 available- Accessibility features
Internet
1 available- Free Wi Fi
Parking
2 available- Parking
- Parking nearby
Meals
1 available- Breakfast
Recreation & Wellness
1 available- First Aid Kit
Pool and beach
2 available- Swimming pool
- Outdoor pool
Pets
1 available- Pets Not Allowed
Room Amenities
7 available- Family room
- Cable TV
- Hairdryer
- Shower
- Wardrobe/Closet
- Alarm clock
- Toiletries
Languages
2 available- Spanish
- English
What's nearby
Explore attractions, restaurants and transport around the hotel
65 m 1 min walk
67 m 1 min walk
156 m 2 min walk
17 m 1 min walk
Attractions
20- Parque de Santa Lucía156 m 2 min walk
- Olimpo Cultural Center312 m 4 min walk
- Catedral de San Ildefonso338 m 4 min walk
- Plaza Grande349 m 4 min walk
- Museo Casa Montejo432 m 5 min walk
Restaurants
20- Ola Culichi17 m 1 min walk
- 2012 Espacios Mayas y Algo Mas31 m 1 min walk
- Cafeteria El Hoyo35 m 1 min walk
- La Chaya Maya37 m 1 min walk
- Mugy39 m 1 min walk
Transit
20- Paradero Va y Ven: La Chaya Maya_950Bus65 m 1 min walk
- Combis a ChablekalBus67 m 1 min walk
- Colectivos a DzibilchaltúnBus76 m 1 min walk
- Paradero Va y Ven: Aeropuerto_2104Bus123 m 2 min walk
- arret de bus TuribusBus162 m 2 min walk

Stay rules
Important conditions for your stay
Fees and optional services
Parking
Parking - Extra charge may apply