Club Dorado's Oaxtepec

The restaurant staff were the only real positive, along with having AC in our room when the power was on. I wouldn’t recommend this place to anyone. Booking was a hassle. In 2024, it wasn’t possible to book and pay online, so we had to contact them, transfer money from Europe, and send proof before they would confirm. When we arrived, five people were sitting at the counter seemingly doing nothing, but they served only one customer at a time, so check-in took forever. The room looked like it came from the 1970s, maybe earlier. The bathroom sink was beside the bed rather than in the toilet, and they couldn’t provide a crib for our baby. We then had no electricity for hours in heat above 35°C, so naturally the AC didn’t work. People drank, shouted, and partied by the pool all night, even though the pools were supposedly closed from 10 pm to 8 am. Breakfast wasn’t included, despite my impression when booking that it was. It was expensive for what it was, and there weren’t other options nearby, so we were stuck with it. Checkout took ages too. They had to make sure the two adults and our 10-month-old hadn’t trashed the room, as if that was even possible in a room from the 1970s. After 15 minutes I said I had to leave, and left.

We picked this as a last-minute place to stay on a trip to Morelos. The first room smelled bad, the AC didn’t cool the whole space, and there were huge roaches in it. We gave two stars because, after we complained, they moved us to a completely different area. That room was much cleaner, had no roaches, and the AC worked well. There was still some kind of smell from the showers, but it was manageable. If booking through Expedia, I’d avoid the cheapest rooms and choose the pricier ones.

The restaurant inside this hotel is a nice place to eat while in oaxtepec. The food is tasty and reasonably priced. Everything seemed fine, and a lot has changed since my last visit, but I didn’t like the plastic plates and tableware.

The hotel is nice and has good sports facilities, but the rooms are far too cramped. There isn’t enough space for two people to work in one.