Hotel Shaddai
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 14:00
- Check-out
- Until 11:00
- Accessibility
- Wheelchair accessible
- Luggage storage
- Available
- Languages
- Spanish, English, Multi-language staff
- Smoking
- Smoke-free
- Children
- Family friendly
- Room types
- 4
Room Information
Rooms
1 / 6 Standard Double room
- 2 guests
- full double bed
- Private bathroom
- private-bathroom
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1 / 6 Standard room
- Private bathroom
- private-bathroom
- safe
- tv
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1 / 6 Standard Single room
- 1 guest
- Private bathroom
- private-bathroom
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1 / 6 Standard Family room
- Private bathroom
- private-bathroom
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Guest reviews
Recent reviews shared by hotel guests
Daniela K.
The room was filthy and smelled awful, with mold and fungus everywhere. The bathroom was in such bad shape that I was afraid to go in, and there was no hot water. Even the pillows smelled like other people. At night there were all kinds of noises, and the Wi-Fi didn’t work. The place looked nothing like the photos on booking.com. We arrived late, so we stayed one night. We asked to switch rooms but couldn’t, and checked out the next day. My friend has allergies and could barely breathe there. Staying here felt like a risk to our health. The receptionist told us to ask booking.com for a refund, which was a lie. A month and a half later, we still haven’t gotten our money back. The hotel won’t answer my messages or booking.com’s. They’re scammers, and this place shouldn’t be offering rooms at all.

Rafael M.
The room was clean, the water pressure was good, the air conditioning worked, and the price was okay. It wasn’t the worst stay, but I’m bothered by false advertising and the extra 30 pesos. We’d booked through Expedia. The woman at the front desk didn’t speak English and charged us a “TAX” of 30 pesos even though we’d paid online. She didn’t have change, so I asked for a receipt and got it the next day. Our room faced the entrance and the hotel’s only staircase. It was noisy, with a small window looking into the hall. With those misleading window photos, I have to wonder how they can call it a hotel.
marco T.
It’s about a 10-minute walk to the beach, with plenty of restaurants and convenience stores close by, nearly every block. The rooms are nice and cleaned every day. The staff aren’t very friendly, though, and seem to avoid talking to English speakers. Laura, one of the housekeepers, was lovely, always smiling and friendly.
Marta N.
Someone from the hotel staff forced open my safe and took my £440 when I was there a year ago. I reported it at the police station. If you can, stay somewhere else.
Jamel C.
It does the job, but the rooms have no outside windows for sunlight. Maybe that’s just as well, since the view isn’t much to look at.
Amenities
Everything available at this property
General Services
14 available- 24 Hour Reception
- Smoking areas
- Smoke Free Property
- Express Check In/Check Out
- Terrace
- Luggage storage
- Airport transportation
- Transfer services
- Tour assistance
- Temperature control for staff
- Extra decontamination measures
- Temperature control for guests
- Contactless Check In And/Or Check Out
- Additional Measures Against COVID 19
Accessibility
1 available- Accessibility features
Internet
1 available- Free Wi Fi
Recreation & Wellness
2 available- Doctor
- First Aid Kit
Room Amenities
1 available- Family room
Languages
3 available- Spanish
- English
- Multi Language Staff
What's nearby
Explore attractions, restaurants and transport around the hotel
167 m 2 min walk
51.2 km
536 m 7 min walk
23 m 1 min walk
Attractions
20- Parque Los Fundadores536 m 7 min walk
- Letras Playa del Carmen541 m 7 min walk
- Portal Maya573 m 7 min walk
- Cedricplayatours703 m 9 min walk
- 3D Museum of Wonders817 m 10 min walk
Restaurants
20- Antojitos Doña Mary23 m 1 min walk
- Calybe - Consultoría en Alimentos y Bebidas61 m 1 min walk
- H C Carnes de Monterrey111 m 1 min walk
- El Paradero del Asado111 m 1 min walk
- ROOTS Garden Cuisine111 m 1 min walk
Transit
20- Aeropuerto Internacional de CancúnAirport51.2 km
- Final 30 - Av 30 Nte y C 1 SurBus167 m 2 min walk
- Centro Avenida 25 - Av 25 Nte y Av JuárezBus304 m 4 min walk
- Centro 30 Avenida - 30 Av Nte y Av JuárezBus314 m 4 min walk
- Centro Avenida 35 - Av Juárez y Av 35 NteBus335 m 4 min walk

Stay rules
Important conditions for your stay