Casa Victorias

The rooms were nice, but the customer service was terrible, and I won’t be back. I take trips there twice a year and had liked the place before this vacation, but we had problem after problem. I booked one room for eight days, though we were only staying six, so we could leave our things there. After they moved us to another room, which had no parking and no window, we couldn’t leave our belongings as planned. I’d paid upfront for the original room. On our first day, one of the rooms we’d reserved had no air conditioner at all, despite the listing saying all rooms had one. There wasn’t even a unit in the room. When I pointed that out, they insisted it had one and didn’t apologize. Later, when we tried to get into the other room, the code failed repeatedly. Luckily, the other room we’d rented had two beds. I called several times without an answer until the next morning, when they acted like I was entering the code incorrectly. They eventually changed it and said someone would call to discuss all the issues, but nobody ever did. Two other people also struggled to get into their rooms on two of the nights we were there. I’d been told when booking that the woman was very nice, but when I asked about our problems, she never returned my calls. I’d been home three days by the time I wrote this and still hadn’t heard from anyone. If you arrive late and your door code doesn’t work, there may be no one on site to help, and your calls might not be answered until the next morning, if at all.

No microwave, no soap, loud music, and no coffee maker.

The reception was very rude.

The fan remote in one room had no battery, and a bulb that wouldn't turn on left another room without light. Towels, toilet paper, and even a bath bomb were missing. The furniture was very worn and dirty, and the overall cleanliness really needs attention.