Urban Suites
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 15:00
- Check-out
- Until 11:00
- Pets
- Not allowed
- Smoking
- Smoke-free
- Room types
- 4
Room Information
Rooms
Classic Double Suite
- 2 guests
- full double bed
- Private bathroom
- air-conditioning
- fan
- fridge
- hairdryer
- mirror
- private-bathroom
- safe
- shower
- tea
- telephone
- toiletries
- towels
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1 Bedroom Deluxe Apartment
- Private bathroom
- air-conditioning
- fan
- fridge
- hairdryer
- kitchen
- private-bathroom
- shower
- tea
- towels
- tv
- washing-machine
- wi-fi
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1 Bedroom Premium Apartment
- Private bathroom
- air-conditioning
- fan
- fridge
- hairdryer
- kitchen
- private-bathroom
- shower
- tea
- towels
- tv
- washing-machine
- wi-fi
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2 Bedrooms Apartment
- Private bathroom
- air-conditioning
- fan
- fridge
- hairdryer
- kitchen
- private-bathroom
- shower
- tea
- towels
- tv
- washing-machine
- wi-fi
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Guest reviews
Recent reviews shared by hotel guests
Alex M.
The lifts can’t handle the number of residents and guests. During busy times, waiting 30 minutes is common, and sometimes it’s close to an hour. It gets frustrating when a supposedly relaxing stay involves so much waiting just to enter or leave the building. At Urban Suites, the room and facilities were older and more worn than I expected, and maintenance seemed poor. The whole experience was disappointing. There are much better places to stay in Penang. I wouldn’t return or recommend it.

Chakravarthy R.
The night view from the 38th floor was breathtaking, with the city lights below. I also really appreciated the RO drinking water system, which offered hot, cold, and room-temperature water. The pool area looked great, and the underwater gym was a fun, unusual feature. The place felt family-friendly and not restrictive. The flat was compact, simple, and well maintained, with two bedrooms, one attached washroom, and one shared one, which suited us as a family. Essentials like the microwave, washing machine, iron, and reliable Wi-Fi all worked perfectly. The location was good too. Check-in was smooth and easy to follow, even though we were a little unsure since it was our first Airbnb-style apartment stay. For three people it was a little expensive. It would probably feel like better value for four or five. Even so, we had a very pleasant stay and I’d recommend it to families or small groups.
Nadia R.
The lift was exhausting to deal with. Even outside peak hours, we waited 15-30 minutes because it was always full. Once, we went up to the highest parking level just to get into one, then rode down to G before heading to our floor. We were on level 31, and there was also a lot of furniture-moving noise from above, though that level seemed vacant when we checked. Maybe, who knows 😅👻. The toilet wall was covered in grime and black mold. We stayed through Airbnb, and those were the things that bothered me most. I wouldn’t recommend it in peak season, or for families with babies, older people, or anyone who gets impatient easily kekeke.
Mila F.
The building may be new, but the lifts are tiny and there aren’t enough of them for how many people live or stay here. It can take around 30 minutes to get picked up, and several trips may be needed before everyone can fit. The stairs aren’t convenient either. Avoid this place unless you’re prepared for the possibility of walking up to the 41st floor.
Andrew T.
There’s a great selection of food at Jelutong market, about a 10-minute walk away, including plenty of choices at the morning market kopitiam. Our room was spacious and clean, with a spectacular view. A good place to stay, and I’ll drop by again.
Amenities
Everything available at this property
General Services
2 available- Smoke Free Property
- No elevators
Parking
1 available- Parking
Pets
1 available- Pets Not Allowed
What's nearby
Explore attractions, restaurants and transport around the hotel
152 m 2 min walk
448 m 6 min walk
2.4 km 29 min walk
56 m 1 min walk
Attractions
20- P. Ramlee House2.4 km 29 min walk
- The TOP Penang, Theme Park Penang3.2 km
- Rainbow Skywalk @The TOP Penang3.2 km
- Ghost Museum3.4 km
- Upside Down Museum3.5 km
Restaurants
20- Amy Corner Jelutong56 m 1 min walk
- Jelutong mutiara corner64 m 1 min walk
- mutiara Ceria Tomyam97 m 1 min walk
- Along Tomyam101 m 1 min walk
- Ani Nasi Campur Gulai Sembilang103 m 1 min walk
Transit
20- Mutiara HeightBus152 m 2 min walk
- Pekan JelutongBus448 m 6 min walk
- Masjid JelutongBus493 m 6 min walk
- Asrama MunshiBus538 m 7 min walk
- Pejabat Pos JelutongBus549 m 7 min walk

Stay rules
Important conditions for your stay