Hotel Tenera

I’d arrived late for lunch, almost 2:30 PM, after our event at the hotel had just finished. I knew I was late, but I wish someone had shown a little courtesy and told us the buffet was about to close. I’d taken food and sat down, then went back for some of the nicer dishes and found they’d been cleared by the hotel’s F&B team. A friend who was about to serve himself told me. No staff had warned us, even though the F&B manager was seated nearby eating. Two or three friends had just finished packing event materials and didn’t get to eat at all. I asked a chef outside whether there was anything left. He went to check, and I heard someone shout from the kitchen, “I told you it’s finished, idiot!” I was shocked the chef spoke to his junior staff that way, and felt sorry for the staff member. If the food was gone, they could have just said so without shouting. The F&B manager and another manager were still at their table. They told me to wait a moment and said they’d get food for me, but I waited more than 30 minutes. When I checked again, they said they were reheating it. I wondered why it needed reheating if it had already been hot. It felt as if they thought I knew nothing about F&B or hotel service. I didn’t want to drag things out, so I left. I’m sharing this as feedback to help improve the service. Describing the whole three days and two nights of our event would make for a very long story. It’s fine, though. These days, good work culture and basic courtesy seem to be fading.

We booked a room to avoid the awful traffic out of KL before taking my niece to her UKM interview before 8 am. It made for a quick getaway and some good tub-time 😆. Loved the spacious room and comfy bed, and of course the tub. From the room we could see KIP mall and bangi area. There are places to shop and eat all around the hotel. Thanks to Sarah for helping with our request.

The bellboy was good, but the front desk service was slow and unfriendly. The air-conditioning was awful, the room stayed at 27.5°C and felt like a sauna, and the remote didn’t work. For a 5-star hotel, this was worse than many 3-star places. I wouldn’t recommend it.

We only noticed on the way back to perak that we’d left my mother’s phone in suite 1210 after checkout. I called, and the staff handled it responsibly. Much appreciated, and kudos to everyone. I remember receptionist hidayah’s name. May Allah SWT repay your kindness. Ameen.