Asia Like Boutique Hotel

There was a steady flow of unfamiliar visitors coming and going late at night. I also noticed people who appeared to be sex workers often meeting visitors at the hotel. The ongoing traffic can be disruptive and leave other guests feeling uncomfortable.

Visitors kept arriving and leaving throughout the day and late into the night, and many didn’t seem to be hotel guests. That constant traffic made the place feel less secure than I expected, and I didn’t feel comfortable during my stay.

The receptionist’s manner left a very bad first impression. She was rude, unfriendly, and unwilling to be flexible. At check-in, she wouldn’t let me into the room until I paid the deposit in Malaysian Ringgit. I offered US dollars, which most hotels normally accept as an alternative, but she made me leave to exchange money before I could check in. That was very inconvenient after a long trip. This level of customer service is unacceptable for a hotel. I hope management takes it seriously and trains staff to be more polite, helpful, and understanding.

We couldn’t sleep comfortably because the air conditioner barely cooled the room, and the staff were very rude about it. After check-in, I waited almost 3h for it to improve. The night shift staff member said to give it 10 minutes and that she’d come check, but she never did. At the graveyard reception, I asked to change rooms and explained the air conditioner still wasn’t cooling after almost hrs and we were tired and wanted to sleep. She said she couldn’t move us without a reason. Then she insisted she could feel the cold in the room, even though my friend and I couldn’t. She didn’t address our concern and just told us to wait. They’d changed the wifi password, and when I asked for it, I was told to call reception, but nobody gave it to me. After checkout, the same night shift staff member was at the desk. I told her the room had felt suffocating and only a little cold, so we hadn’t slept comfortably. She just stared and didn’t speak or apologize. There was no proper customer service. We’ve never been treated this way at any hotel, and I don’t recommend staying here.