Hotel Venice

The room was just so-so, nothing special, but it felt safe. Don’t expect much from the facilities. I was relieved the hotel was real and not a scam, and I got my full deposit back.

Rose was the one bright spot. She welcomed us warmly, was always available with a genuine smile, and moved us to a much better room when we explained the problem. The building still had a few mould stains, but the bedding seemed cleaner and the room wasn’t damp. If I rated only Rose’s service, it would be five stars. The first room was extremely damp and mouldy, and it seemed like the whole hotel had a mould problem. Stains covered the blanket, pillows, and walls. We’d booked a week and had also reserved another month or so, but cancelled the extension because we didn’t want to stay any longer than necessary. I’m worried about the employees working in those conditions. This feels like a serious health hazard, so I can’t give more than one star. Keshav insisted we pay the deposit before entering the room, with no option to pay later or the next morning. Staff often acted as if we were bothering them or asking for something beyond what we’d paid for. When housekeeping didn’t come, we asked at the front desk for the two free bottles of water and instant coffee. Having to explain why we wanted something included, after being put in such a bad room when better rooms seemed available, made me wonder why this was done to us intentionally. The other staff were horrible and made us feel very unwell and sick.

This room is narrow and uncomfortably small, with just one power outlet despite having an electrical control panel inside. It looks like a utility room that was converted into a bedroom. There are signs of damage that seem related to poor pest control. The wallpaper is stained and peeling, and there are mould marks on the ceiling. The partial window is only about two panes wide and stays open because its lock is broken.

Someone entered my room without permission while I was away, which was the worst part. The hotel is old and poorly maintained, the lift is often out of service, my room was dirty and had a cockroach, and the toilet flooded.