Capital O 90653 Maxwell Inn Boutique Hotel

I booked months ahead for an important event and checked this morning to make sure everything was set. Then, while I was having lunch before check-in, I saw that the booking showed as CANCELLED BY ME. I went straight to the hotel, but nobody was there. After many calls I finally got through, and the explanation was unclear. Basically, they were fully booked and had to cancel mine. On the same day, 30 minutes before check-in? I was like, ha?? He told me to contact his manager, but of course I couldn’t get through, and the manager never called me back. A horrible experience with Agoda and this hotel.

Having a pet-friendly place was a big plus for us. Our cat loved exploring the spacious room and all the cupboards. There was plenty of desk and storage space, and the quality was good for the price, though it needed some small repairs and repainting. The shower room was clean and modern, but the water pressure was disappointing, and the shower head sat at an awkward angle. The hotel is handy for Taiping Hill hikes, and we appreciated the little garden, off-street parking, and water filter downstairs. Everything for check-in and assistance was handled over WhatsApp. Replies were quick, friendly, and helpful. When we arrived early, staff worked with housekeeping to get our room ready as soon as possible. Snacks were available in a self-service honesty shop, a neat idea, but the prices should be labelled clearly. Mornings were noisy because of the nearby mosque and hospital, so light sleepers may want earplugs. We couldn’t log into the WiFi, though our 4G worked, so it wasn’t a big problem. The hotel was unmanned, and both front doors were left open, meaning anyone could walk in. A code lock on the entrance, a replacement shower head and holder, clear shop prices, and attention to the peeling paint and other small repairs would help. Still, a positive stay and we’d happily come again.

I spent two quiet, peaceful nights at Maxwell inn, opposite Taiping Hospital in Taiping. The staff were warm and friendly, and check-in was quick and smooth when I arrived around 5pm on Friday 4 August 2023. I was given Room 4, a Deluxe Double Room for two adults and a child. It was spacious and very clean, with a wardrobe, plenty of cabinets, a flat-screen TV, refrigerator, and kettle with cups and saucers. Two bottles of drinking water were complimentary. There are a few restaurants within walking distance, mostly Indian Muslim. Maxwell inn is a 3-star hotel with seven non-smoking, air-conditioned rooms and attached bathrooms, two on the ground floor and five upstairs. Simple meals and drinks are available through room service.

I had a bad stay. Check-in was self-service, and the air conditioning wasn’t working. Staff fixed the problem after an hour, but it still only blew air. I checked out that night and moved to another hotel.