LARA M.
Nasho, the gate man, was brilliant and happy to help with anything. The apartment itself was lovely, but poorly maintained, and the customer service was bad. I stayed in October 2018, and the fridge leaked water onto the kitchen floor every day, so I was constantly mopping. One of the AC units leaked too, and one toilet wouldn’t flush properly. There was just one TV in a three-bedroom apartment, and the rooms and furniture were dusty enough that I had to clean them with wipes. The cooking gas ran out, so I couldn’t make dinner one night or breakfast the next morning, and there was only one small cylinder. I’d requested check-in at 8pm and check-out at 4pm, but a woman called in the morning saying we should already have left and needed to pay extra. I had to email confirmation from Expedia, where I’d booked. When we tried to explain, she hung up. After I emailed her the itinerary with the request, she called back and said she’d let it go as customer service. She never asked how our stay had been or whether we’d had any problems.
