Andari Hoteles

Breakfast was generous and complete, and the bed was fantastic. The room and bathroom were immaculate, including the shower. It's a good base in Arequipa: quiet, away from the busy center, but only a few minutes from the main square.

Ana, the night receptionist, was the person who really made our stay easier. She was attentive, kind, and always checked whether we needed anything; she knew how to sort out our issues. One younger staff member wasn't very helpful, which disappointed me. We liked how easy it was to get around. The hotel is between the main square and several shopping centers, and we could walk to the square or take a taxi. They brought water and chocolates to our room. Daily cleaning was fine, though the new towels left a lot of lint. Breakfast was fantastic when eaten there, with yogurt, cereal, juice, bread, scrambled eggs made fresh with ham, plus ham, cheese, butter, and jam. For our early tour at 4-5 am, they kindly prepared a breakfast box. It was rather meager, just a white bread roll with ham, a piece of fruit, and a juice box. The sandwich could be better, but otherwise it was fine.

The elevator was out of order, and dust stirred up by the cleaning made my allergies flare. I also found it unhygienic that the cleaning staff didn't wear gloves and sometimes doubled up at reception while cleaning. There were several basic service problems during my stay. I paid for 5 nights and 4 days, but got only one complimentary bottle of water for the whole visit. There was no phone in the room, so contacting reception meant going downstairs. My room wasn't cleaned even after I asked, and the sheets weren't changed daily. The towels shed lots of lint, there were no blankets, only thin throws against the cold, and the TV picture was terrible. Breakfast was very poor and the same each day: ham, cheese, bread, two kinds of juice, and two kinds of yogurt. We also had to go to their other location to eat. They could improve several of these basics for guests.

The staff are attentive and very friendly, and the prices are reasonable. The towels leave a lot of lint, the sheets don't feel fresh, and the room gets hot during the day.