Canberry Hotel

The rooms were spacious, and the beds were really comfortable. The hotel was very clean and modern, and the service made my visit enjoyable. From the moment I arrived in the lobby, the staff made me feel welcome. They were especially accommodating at check-in and checkout, and happy to help with questions or concerns. I had a great stay at Canberry Hotel. Its modern decor and friendly staff made it one of the best hotels I’ve stayed at, and I’d recommend it to anyone looking for a nice vacation.

This place is very inflexible when something goes wrong. My late check-in happened after a miscommunication with the place I was actually staying. Five minutes after checking in, that other place called. I’d only sat on the bed and had a glass of water from the hallway machine, but the hotel wouldn’t let me cancel the two-day stay because it was non-refundable. They collect payment on arrival, yet wouldn’t let me pay for half a day, one day, or anything else. They just said they couldn’t do anything. The room was basic but seemed passable, and the bed felt uncomfortable even in those five minutes. I’d look elsewhere and pay a little more. The savings probably aren’t worth the hassle if there’s a problem. After the hotel replied: nobody told me to contact booking.com. Even if I had, they usually tell you to work it out with the hotel, and this hotel’s answer was still that nothing could be done. That response is exactly the kind of thing I’m warning people about. A good hotel would try to find a fair solution; this one shifted the blame. Better communication would’ve prevented the mix-up, but I’m describing how they handled it. They got two days with an empty room, I got nothing, and now they’ve shown the same attitude in their reply. 😇😄

I was charged $500 php for checking in early, then another $500 as a keycard deposit. At checkout they charged me 2000 php for a stained towel. I wouldn’t stay here again or recommend it to anyone.

We booked a room for two for a company event in April 2024, with the two guests coming from different places and arriving on different dates. The room itself was fine, but there was only one keycard. When the second person arrived, he had to wait over five hours for the first guest to return from a meeting before he could get in and rest. We should have left the card with reception before the first guest went out, so that part was our mistake. Still, the hotel should have a spare key for situations like this, so a guest can access the room they’ve paid for when they arrive.