Mountain Woods Inn Olongapo

The view is lovely, but the service was the worst we've experienced. We were four in one room, charged $75 for two people plus P850 each for the other two, and still didn't get extra towels. When we complained, the manager said we couldn't expect much because the room was cheap and the extra guests paid less than P2,000. But Php 5,300 is not cheap. She also said it was New Year, they were short-staffed, and they had the right to refuse us. That could have been explained before check-in. If we'd known service would be like this, we'd have booked somewhere else. The rate is close to that of three-star hotels, but the service is the poorest. Breakfast arrived at 8:30 am, an hour and a half after we asked for it. The food wasn't what we ordered, and the coffee came two hours after we'd finished eating, despite several follow-ups. The hotel was poorly maintained, with lots of trash around and mosquitoes even in the lobby. Our room hadn't been cleaned when we checked in: the beds were untidy, the room was dirty and messy, and towels were on the floor, as if someone had just used it. There didn't seem to be hotel staff around. The manager got angry when we raised these issues. Instead of apologizing, she kept repeating that it was New Year, she had no staff, and the rate was cheap. She obviously needs proper training. I told her we'd share our experience in a review, and she said, 'WHO CARES!' This place doesn't seem to care about its guests, staff, or the hotel's image.