Smart Hotel

I had a great first stay at smart Hotel Lahore. The rooms were very nice and well maintained, and breakfast was tasty and generous. Staff were cooperative and helpful. It’s the best hotel I’ve found at this price, and I recommend it.

The breakfast service was far too slow. I asked for tea at the start, finished eating, and had to remind them before it finally arrived, about 25-30 minutes after breakfast began. My one-night stay was a terrible experience otherwise too. Sound carried easily between rooms, and the person next door played loud music until 5 in the morning. I called reception around four or five times. They would contact the neighbor and then do nothing, so eventually I told the receptionist to come to the floor and get it stopped or I’d deal with it myself. Only then did they tell the person to turn it off, and I managed to sleep for a little while. I also saw a bottle in the neighboring room when its door was open, so the person there was drinking. Room service was also slow to respond.

Breakfast was a highlight for me. There was a good range of fresh, tasty food, from traditional choices to lighter ones, and the dining room was clean and spacious. The hotel’s convenient location also made it easy to get to nearby places, whether traveling for work or leisure. My room was clean and cozy, with soft bedding, pleasant lighting, and a relaxing feel. Housekeeping kept it in good condition. On arrival, check-in was smooth and the staff were courteous, attentive, and happy to help. Smart Hotel felt well managed and customer friendly, with good service and a peaceful, well-kept place to stay. I had a great visit, would recommend it, and would gladly return.

Whenever I’m in Pakistan, I stay here. It’s a great spot for shopping, and the customer service has always been really good. They’ve never let me down. Amer Ellahi