Featured review
Lucía N.
2/10
We paid €80 a night, yet have spent 24 hours in this apartment with no heating, while it’s the middle of winter in Krakow and only 17 degrees Celsius inside. I’ve messaged since yesterday and heard nothing. I called customer service twice today. They promised a callback after the first call but never made one; on the second, they said they couldn’t help until tomorrow afternoon because they needed to speak with the building manager. That’s not our problem. If they need to bring an electric heater, they should do it. They can’t leave guests at 17 degrees for two days, especially when one guest is 81. They don’t seem to care. The customer service is terrible, and I definitely don’t recommend this apartment or company.
