Mont'sobro House

The room was the grossest I've ever seen. It smelled bad, there were spiders above me, and the bed sheets and towels were so dirty. Even if they gave it back to me for free, I wouldn't take it.

The only good part of this whole experience was the customer support colleague who helped me remake the booking. From the start, things went badly with Airbnb, customer service, and the host. I first booked through the platform, but there was no field for entering a tax number (NIF). Since this was my first time using Airbnb and the booking was for a company, I contacted support right away to ask how to get an invoice with the tax number. The colleague was very helpful, cancelled the first booking, and stayed on the call to walk me through making another one. Even after following all the steps, the receipt still had no NIF. I've now been waiting about three weeks for help or an answer. They keep saying they'll pass the issue to the right team, but then just send me a link showing where to download the receipt. I know where to find it. The problem is that the NIF wasn't attached, and nobody is helping fix that. I've said from the beginning that I need the NIF. It's a legal right, and I'm not asking for anything unusual. This is only about the fees, since the rest of the stay has to be invoiced by the host. She asked me several times for the details and email address, but I still haven't received an invoice with the tax number. The host rarely replies. On one of the few occasions she did, she accused one of our employees of using drugs in the apartment kitchen in the early hours of the morning. We make lots of accommodation bookings through other platforms and have never had anything like this happen. It's a serious accusation, sent without evidence or any real description. I asked for proof and details so I could understand what happened. The description of our employee was “thin, black hair and speaks Portuguese”, which is very vague for such a serious claim. She stopped replying when I said I couldn't help identify anyone based on that. There was only one toilet paper roll for four people, so I had to ask for more. My colleagues also told me the house smelled strongly of damp. I'm completely dissatisfied with the process from beginning to end. All I'm asking for is an invoice or receipt with the tax number for both the fees and the stay, something I'm entitled to, and no one is helping. I'm sharing this so people take care before booking. Regards,

The room was clean and had the basics, including bathroom towels, a TV, and shower gel. We were treated well, and I really liked the hostel's location. It's a comfortable option if you want to stay somewhere central. The reason I'm giving four stars is the bedroom doors. They're stiff and make a lot of noise when people come and go, and you can hear it. I woke up several times during the night. Some rugs in the corridor and lighter doors could probably fix it easily.

The price seemed appealing for the area, but we were very disappointed with the rest of the stay. As soon as we entered the room, there was a strange musty smell. Cleaning hadn't been done properly: there was dust all under the bed and in the corners, along with lots of mold. The bathroom was the most worrying part. There was mold on the shower walls, and the shower tray wasn't in a condition where we felt comfortable bathing. For a place open to the public, that's serious. From the state of it, it didn't look like it was cleaned regularly, and it could be a health problem for guests. It was definitely a bad experience.