Helen C.
I expected little given what I paid, but there’s still a basic standard for hospitality. This was the worst accommodation experience I’ve had. I was meant to stay three nights, but the area felt unsafe as soon as I arrived, so I booked somewhere else. When I left, police were all over the area. I waited for an Uber at a nearby ice cream store, where the staff were kind and the ice cream was great. They told me there was a serious problem with dealing in the area. As a woman travelling alone, I didn’t feel comfortable staying there. There was barely any lighting on the way to the entrance. Inside, the building smelled awful, and the carpets looked like they hadn’t been cleaned in over a hundred years. The twin room didn’t match the pictures, and the bathroom was worse than a public toilet. The towels were stained, and there was no soap in the dispenser. I emailed staff to ask for a refund, but they refused, saying the maintenance team had checked the place and found no faults. Absolute scam, and the service was the worst.
