Molly S.
Isabelle, the property manager, wouldn't refund our one-week stay even though we left the Porto Heroismo studio in under 20 minutes because it wasn't livable. The mattress was soaked in stains that looked like human fluids, making it seem like a biohazard. The pictures speak for themselves. She told Booking.com that we never showed up and said there were no bugs, although I took photos of the bugs in the apartment. We also came across other guest reviews about contacting police over uninhabitable conditions and a broken oven. Isabelle blamed those guests for the oven, but her employee Stephanny had reportedly said it was broken before check-in. I'm attaching a screenshot of that review too. Avoid this nightmare company and its disgusting properties.
