Cristina M.
We lost a lot of time waiting for a reply, and the uncertainty affected our family plans and wellbeing. When we called to book, the woman handling reservations asked me to message her on WhatsApp. I did, but she never confirmed my dates. I called several times the next day and was told there was no availability; she spoke aggressively, almost as if scolding me. She should have just said no at the start so I could keep looking. It felt very unprofessional and unreliable, and I'll tell my friends to avoid these people. A hotel is half the business, and the people working there are the other half. If you make a customer chase you repeatedly for a room, you shouldn't be in that role and should be removed ASAP.
