Wins Homes

We were so upset by the deception that we left to find somewhere else to stay. The host said our booked room wasn't available and offered another location, which we reluctantly accepted after nearly an hour of searching and failed calls. The address from Booking.com only gave a street, not a specific location. We went into the building shown in Google Photos and asked a Caucasian man if it was "HomeEscapes." He flatly denied it, so we left and searched the area. After several unsuccessful attempts to call the host, he finally called back, refused to give us the actual address, and insisted on meeting in person. To our shock, the same man who denied being the host then came out of the very building we'd visited first. He acted like he had never seen us. The property is completely dishonest, and the host is essentially a scammer.

I loved having breakfast on the terrace with a view over Kigali. The house is charming and tastefully decorated, and my room was comfortable and spotless. The guesthouse is in a quiet spot close to the city center and places like the Genocide Museum. I'm a young French woman and spent a few days here. From my arrival, the welcome was warm, and the staff were always ready with advice about the city and its attractions. They were attentive, and I felt completely safe and at ease. It's a lovely place to recharge while exploring Kigali. I'll definitely come back.