JetQuay Suites

If you want to travel in peace and have someone cater to your needs, the "elite" CIP terminal at Changi airport offers an extravagant escape for high rollers. A few hundred dollars per passenger lets you glide past the regular terminal crowds without squeezing through them, while everyone else gets to admire your elevated status. They also take you between the plane and terminal in luxury vehicles. When you arrive in Singapore, they can chauffeur you to a designated spot in the city too, because apparently even the streets should get a taste of your grandeur. With money to burn and no wish to rub shoulders with peasants, this is about as close as you’ll get to being a monarch without wearing a crown.

I expected better service as a passenger arriving from a private jet in Beijing, but unclear communication among the staff left me feeling marginalized. Around 7 AM, while I was waiting to use the smoking area, a male staff member asked if he could help. I explained I was from a private jet, and he said he would take care of it. Soon after, a female staff member, who I believe was a supervisor, approached and said they hadn't been told I was arriving. I explained what had happened, but her attitude didn't make me feel she took my concerns seriously. It seemed the team hadn't communicated properly. Later, I asked the same supervisor to book a Comfort taxi. She said that wasn't available and that I could only use Grab. I was perplexed, since I had assumed customer service meant helping all customers regardless of nationality. I’d appreciate an explanation of what happened and how it can be prevented. Passengers of every nationality should feel valued and supported.

I booked the departure service for my domestic helper, who needed mental support navigating Changi Airport T2 because the gates are far apart. On 16 Sept during the day, Angelica and her JetQuay team gave her impeccable attention and service. It made the boarding experience less stressful and gave me peace of mind. Thank you so much.

I was very disappointed with the service my father received at the CIP terminal during his flight to Singapore. A female staff member called vidhya picked him up with what I can only describe as a really black face, and she was wearing Airpods while serving him. Her attitude was poor, and she didn't provide the service he had booked. At the lounge, another female staff member, whose name he remembered as thinedevi, kept telling him he couldn't eat certain foods and gave him a black face when he asked for a second bowl of laksa. Once his luggage arrived, he expected to head to the hotel and rest, but they sent him to the wrong hotel instead. I’m extremely disappointed and want management to take action against these people.