The Narathiwas Hotel & Residence Sathorn Bangkok

The security staff were polite and friendly, and there's a gym and a laundry room you can use for an extra charge. The rooms are spacious, but ours hadn't been cleaned properly, including behind the headboard, and we had to ask for another cleaning. The key card repeatedly locked us out, so we kept having to go downstairs to get it reprogrammed. The hot tub was hot on the first night, then only lukewarm for the rest.

The price is pretty good, and the location worked well for getting around Bangkok. The cleaning staff were really nice and honest too. They found my daughter's earring and left it on the table, and we only noticed when we saw her ear. The room phone was out from the day I arrived and still hadn't been fixed after six days, so I had to go down to the lobby whenever I needed to ask something. The door card also kept sticking, and it took more than three or four tries to lock the door.

We travelled as a family and were given a suite. It was very clean, roomy, and worth the price, with a modern layout and a well-maintained, fully equipped kitchen. We loved Narathiwas and hope to come back. 🙌

The door security, maid, and dining room staff were all nice. The front desk team, though, were the least helpful and friendly I've ever dealt with. When I asked for an extra towel, they told me I'd have to wait until the next day because the housekeeper had left and nobody had the supply closet key. I'd never heard that used as a reason to refuse a towel.