Stay with Nimman Chiang Mai

Our stay was pleasant at first: the staff were kind and we were comfortable for the few days we were there. But a late-night parking incident left us disappointed with how the hotel responded. There were no open spaces when we arrived, so we asked the security guard on duty where to park. He directed us inside the building to what seemed like an unofficial area. It was dark and nobody guided us. Our car was scratched by nearby decorative plant pots, and the guard only came to help after it happened. We reported it to the hotel the next day for insurance. The response felt defensive, with staff seeming more focused on shifting responsibility to the outsourced security company than helping us find a solution. The manager on duty was polite but not helpful. The hotel gave us a photocopy with the security firm's details and told us to contact them ourselves, instead of helping coordinate communication. As guests, we expected more help from the hotel. Management should consider whether guests are being directed to parking areas that aren't officially approved. The plant pots had visible old damage marks, so this may have happened before. Even when security is outsourced, guests see them as part of the hotel, and we expected the hotel team to assist. The manager offered little support, hesitated to give her name, provided only the main hotel line for follow-up, and directed us to HR, which didn't feel professional for coordinating with a guest. It's unfortunate because much of the stay was positive, but this fell short of what we'd expect from a hotel at this level.

The staff made the stay, they were so welcoming and kept going out of their way to help us. The pool was the letdown. Photos make it look like one large pool, but it’s actually two small ones side by side. One has a glass wall facing the gym, so people working out can see right into the pool.

The location is the strongest point, and the staff were nice. The room itself was good, but the bathroom was tiny, with barely anywhere to put things and space for just one towel. There was often a sewage smell outside, and sometimes in the lobby too. Room service was very limited: they didn’t replace the soap or remove empty bottles. It was an okay hotel, but nothing special for the price.

We had a great room and amazing service during our four-night stay. It was easy to get to the old city, and Nimman was fantastic, with good shops and restaurants close by. We had to leave two days early because our plans changed, but we'd definitely stay here again.