Mayflower Grande Hotel Hat Yai

Coming back late at night and finding this setup in the room was shocking and uncomfortable. Management really needs to pay attention to issues like this. The front desk staff were unfriendly and had a very poor attitude. Service needs work. There are already so many one-star reviews, but it feels as though nothing has changed. A very disappointing stay.

We are requesting a full refund and a formal written response from hotel management, along with an official investigation. This stay caused safety risks, emotional distress, hunger and danger to children. We were made to act like refugees because the hotel did not provide basic emergency support. We may take this to the Tourism Authority of Thailand (TAT), local disaster management authorities, consumer protection agencies and the booking platform's dispute department. The hotel should take responsibility, issue the refund and investigate its staff's actions immediately. Hat Yai flooded overnight, leaving hundreds of guests, including children, trapped without food, transport or a safe way out. During the emergency, the hotel showed no crisis management or compassion and, in our view, exploited the situation. It insisted on payment for food, extensions and basic necessities while guests couldn't leave and no new guests could arrive. Guests paid for food that wasn't prepared or delivered at the promised time. People went hungry for hours without explanation. We eventually risked walking through waist-deep floodwater to get food. Guests, not hotel staff, cooked, cleaned and handed out meals. The hotel offered no support. It blocked access to the kitchen while also failing to provide timely meals. Only when guests were close to collapse did they force their way in. No staff helped and no manager came. The building got through it only because guests helped one another. In the middle of the disaster, the front desk told us we could retrieve our passports only if we paid. That was dangerous and highly irresponsible, and potentially illegal, especially when documents might be needed for evacuation. From check-in onward, staff were rude, sarcastic and unwilling to help. During the flood they scolded and ignored frightened guests, including families with children. They showed no concern, gratitude or professionalism.

The location is the one good thing about this place. From my first day until checkout, the staff treated me badly. They didn't smile, and their replies were sarcastic. Parking was limited, there was no iron, and almost everything came with an extra charge. I paid to have my clothes ironed, but they still came back crumpled 😂. It was the worst experience, and I won't return. The staff acted as though smiling would cost them money 🤣.

I stayed here for the 2025 Songkran Festival and loved being right in the heart of Hat Yai. I plan to book the same hotel for Songkran 2026. One safety concern, though: the steps to the lobby are dangerous when guests are soaking wet during the festival. In my opinion, management should put carpet on the steps and improve the grip on the handrails to make them safer.