Bristol Grand Hotel By Sunday

The beds were extremely uncomfortable, with old mattresses, and the carpets were dirty. The room was dark, and its lights kept flickering. Windows were broken and wouldn't close, with no locks, while the room door had a flimsy lock. The walls are thin, so it was really noisy. They also charged £19 for parking, which wasn't stated anywhere. There was no customer service at all. Nobody greeted us, gave us the wifi details, or asked if everything was alright. I hate writing bad reviews, but this place isn't four star, two or three at most. It's very dated. Sadly, I won't stay again. I'd suggest Harbour Hotel or Future Inn, which has free parking.

The worst part was a man letting himself into my room in the middle of the night. As a woman travelling alone, I found that scary and concerning. Reception then came upstairs and knocked to confirm our booking and ask for my email address. It seems the evening receptionist gave a complete stranger a key because they had no record of our booking, despite checking me in just a few hours earlier. When I complained in the morning, the first response was a feeble excuse and another request for my email, not an apology. They showed little regard for guests' safety or for fixing the problem. Don't book here. It was a company trip. The hotel is nothing grand: shabby rooms, curtains falling down, a dirty bathroom, and very basic facilities. The cooked breakfast was cold and the coffee disgusting.

All the staff were lovely, with no issues there. But the room was freezing. The air conditioning only blew hot air, and the heated towel rail didn't warm up, so we couldn't use it for heat. The only clothes rail was above the kettle station, which was an odd choice. There was also a bathroom window with a view into several other rooms and buildings, and no blind, so using the toilet felt awkward.

The staff were great, and everything was just a short walk away. I was here for work and felt a bit wary after reading the reviews, but was pleasantly surprised. My room was immaculate and really comfortable, with a lovely bed and a great shower. The only downside was that parking was a bit pricey.