Penta Hotel

We booked and prepaid through Hotels.com for four adults, then waited in the lobby without a greeting. It can get busy, fair enough, but when a staff member finally appeared, she bluntly said our booking was for “2 adults and 2 children”, which it absolutely wasn’t. She offered no help or clarification and walked away. Another staff member arrived with a hostile, accusing tone and said we weren’t welcome unless we paid an extra £60 on the spot. She then disappeared behind a locked door, leaving us confused for 20-30 minutes. No apology or explanation. While waiting, we saw the lobby walls covered in rules and threats, including that guests could be removed without explanation, fines for various things, limited elevator hours and reception being closed during breakfast. It felt like a low-budget authoritarian hostel, not a welcoming hotel. We decided it wasn’t worth our time or money and left. We booked another hotel with polite staff and clean facilities, without the paranoia-inducing rule posters. The place didn’t feel clean, friendly or professional, and I wouldn’t recommend it to anyone except maybe my worst enemies. The staff had many ways to handle this, but chose rudeness, avoidance and no accountability. Avoid at all costs.

I’ve stayed here several times. The staff are lovely and go out of their way to help, and it’s in a great location.

Just got back from my second visit, a five-night stay. No complaints at all. The people were friendly, the room was lovely and comfortable, and the sea and beach are just across the road. I’ll return.

Good budget accommodation in a perfect spot, with free on-street parking right outside.