Holiday Inn Express & Suites Albermarle by IHG

Two other vehicles and mine were broken into while I was staying here. I’m out $500 for a window, plus the stress and lost time. The manager never acknowledged the trouble or offered help. The front desk attendant had to be persuaded to call police, said they couldn’t access camera footage at night, and didn’t pull any footage. He also said he wouldn’t go outside for his own safety. There was no urgency or accountability, and the service was extremely disappointing. I won’t come back or recommend this place.

The staff were extremely friendly, patient, and helpful. The rooms seemed clean, but they and the worn main entrance door need attention; it was hard to lock, and the hotel needs renovations. Breakfast started out good, though the coffee machines began having problems and staples like creamer and cinnamon rolls ran out.

I’m checking out today and couldn’t wait to leave this review. We’ve been here since Friday, and there’s been an issue every day. The rooms have large TVs, and breakfast wasn’t too bad, but the potatoes were undercooked and the hours should run later, perhaps to 10-10:30, so travelers can rest. We paid $163 a night, which wasn’t worth it. The elevator was noisy enough that we took the stairs before it was officially declared out of service. A bandaid still covered the room’s peephole when we arrived. The mini fridge had black stuff in the seal, the toilet was disgustingly unclean, and the shower drain was clogged, leaving water around our feet until it was fixed the next night. The tissue box was nearly empty, and the toilet paper fell apart when wet and felt like it could cut you. Today the shade control stopped working, so we can’t get natural light in the room.

I want to mention that manager Linda isn’t communicative. When my mother visited from another state, I saw associates look at her instead of greeting her. A manager’s role matters in making returning customers feel welcome. Clarissa was amazing last night, and if she isn’t the manager, I highly recommend her for her steady attitude.