Baltimore Marriott Waterfront

The noise on the second night was hard to ignore. There was a crying infant and loud children in nearby rooms, and when I raised it with the front desk, they didn’t adequately address it. I left around 10:30 a.m. instead of the 4:00 p.m. departure I’d planned. Some staff did make a positive difference: Intan, Ameen, and Amy at the Front Desk, and Adrien and Ashley from the restaurant/bar, were attentive and professional. I also appreciated the upgrade to a larger executive room and the 7,000 bonus points. As an Ambassador member, I expected a smoother, more hospitable stay. Check-in took about 30 minutes, my welcome gift wasn’t provided until I asked, body wash was missing, and there weren’t enough towels despite my advance request and profile preferences. The room preparation could have been more thorough for the brand and membership level. I worked as a Front Desk Supervisor at Hilton for 10 years, so I know what good guest service takes and tend to have high standards. With Marriott International and my Ambassador membership, I expected more attention to detail. I’m sharing this in the hope it helps improve service.

I canceled my $1,500+ reservation after a manager said they were fine losing it rather than helping with a basic request. I needed an itemized receipt for reimbursement for a May Prepay & Save booking at the Marriott Waterfront in Baltimore. I’ve done this many times at other Marriott properties: get the confirmation email, then call the hotel for a per-room breakdown. The email didn’t include the details I needed. At this location, one staff member said they weren’t allowed to provide an itemized receipt. The manager repeated that and said they couldn’t issue one before I completed my stay. I explained the reimbursement requirement, but the manager was dismissive and rude and didn’t offer a workaround. It felt like they simply didn’t care about resolving a reasonable request. Customer service matters before arrival too. I’m glad I booked elsewhere. Save your money and peace of mind, and choose another property.

The rooms were clean, the beds comfortable, and the property felt safe and affordable, with plenty of amenities. Roslyn at the front desk and the whole restaurant and bar team were especially good, and everyone did a phenomenal job. Whether you’re here on business, traveling solo, or exploring Baltimore, I highly recommend the Marriott Waterfront.

One small complaint: guests coming to breakfast after exercising should cover up so they’re appropriately dressed. Otherwise, this was wonderful from beginning to end. I’ve traveled a lot, and only three times has a front desk agent thanked me for being a Marriott (Bonvoy) member. Two of those agents work here. Roselyn was one of them, and she upgraded us, which saved us a lot since dinner, dessert, and breakfast were included and we didn’t have to go out and pay for them. After we came back from the local aquarium, there was a handwritten note from her wishing us a comfortable stay. It was comfortable, and her extra care was a big reason why.