Hotel O Grand Inn Channelview I-10

After driving for hours to check in, I was told by a very rude woman that they don't take reservations and had no room for me. I'd booked and paid through their website weeks earlier. There were only a few cars in the lot, so her claim that every room was full seemed untrue. She wouldn't refund me, and the website says it may take 14 days. Now I'm out of town with nowhere to stay. Never book here online, or with OYO hotels at all. They're the absolute worst, and this place should be shut down. I also saw a woman at the desk say she couldn't pay for her room that day, but they were letting her stay. How can they have a room for someone who hasn't paid, but not for someone who already has? It makes no sense.

There was no one at the front desk to check guests in at night. A regular who came to check on me said this happens repeatedly. I arrived at 10pm on a Monday with another family, and both of us had prepaid through different hotel booking apps. Neither of us got the room we'd paid for. I waited an hour and a half for a refund and to arrange another hotel. It felt like they were counting on unattended guests giving up on the hassle of getting their money back. Don't bother booking here.

The room was hot when we arrived, in the middle of summer at the end of July or start of August, because we had to wait for the owner to turn the power on. During our week there, we never saw housekeeping. The room had just one towel and one washcloth; when I asked for more, I got attitude and was told they only allowed one set, though they did bring extras after I pointed out there were two of us. The bed was uncomfortable, holes in the wall had me waking up to check for rats, and the door didn't seal properly. The non-smoking room's sheets and bed still had cigarette burn holes. There was no WiFi, and no TV remote. The old TV was hard to use: the channel button changed volume, and the volume button turned it off. I had to ask for a microwave too. We stayed a week and definitely won't return. I'd reserved online and planned to pay on arrival, but checking in was a nightmare. There are two, Hotel O and Hotel OYO, and at this location you can't tell it's Hotel O because the sign says The Grand Inn. The clerk had to check with the owner about honoring my reservation price, since apparently "OYO or Hotel O, The parent/sister company that they partnered with to rent out rooms at this location have cut their price of rooms tremendously." While I waited, a few others were in the lobby too. The owner came out, argued that the rate was too cheap, then said they'd honor it. I paid cash because debit or credit would have cost more. Afterward, they argued about which room to assign me and changed it three times before settling on the original one. As I was leaving, a man told me he was the security guard and maintenance person, and that the housekeepers had quit a couple of days earlier, so he was taking on housekeeping too. This was a run-down motel. If I'd had more money at the time, I'd have gone somewhere else, and I can't recommend it. There's a Mexican restaurant on the property, but we didn't go, so I can't comment on it. I don't know what Hotel O or Hotel OYO properties are usually like, but this experience put me off staying at motels or hotels owned by that brand.

The room was dirty from the previous guests, bathroom included, and the towels were covered in hair. There were roaches and honey bees inside, and the tables were sticky. We had no coffee cream or sugar. Service was bad, and they woke us up in the middle of the night to check the room three nights straight. People ran up and down the walkway all night. Going to the store meant driving about two miles to turn around and head back. The microwave didn't work and took three days to replace.