Hilton Garden Inn Charlotte Waverly, NC

The pool is on the fourth floor, with scenic views and a nice spot to lounge. The bar felt lively and welcoming, with hotel guests and locals. This hotel stands out in its thoughtfully planned community, where you can walk to Whole Foods, Starbucks, Panera Bread, Chuy’s, Carolina Ale House, Co, Athleta, Warby Parker, and plenty of other shops and restaurants. The staff took care of every part of my stay with attention and respect, especially the gentleman who runs the front desk. I'd choose waverly for a staycation or recommend it to friends and family visiting from out of town. It's worth booking.

It felt both safe and welcoming, with good restaurants and shops an easy walk away. Hilton Garden Inn Charlotte Waverly brings together comfort, charm, and simplicity, with a relaxed atmosphere that made the stay feel like practical luxury.

We stayed just one night, and the staff made us feel welcome the whole time. Everyone treated us like royalty, from check-in through the bar and restaurant. It's an impressive hotel with great amenities and fantastic service. I highly recommend it.

Our family members couldn't get into their room on Thanksgiving night. The front desk said they'd been checked out because there was no third-night reservation, and staff didn't know where their belongings were. Instead of giving them keys to check, staff escorted them to the room, which had been cleaned with their belongings still inside. They were then told it would cost $250 to stay that night, payable immediately, even though we'd already used points for a third night. We learned what happened the next morning when we picked them up for the airport, and were furious. We returned after dropping them off and explained everything to James at the desk. He found the three separate reservations and pieced the situation together. Later that day, he called, apologized, and admitted there had been “a lack of communication on our part.” That's putting it mildly. He credited the $250 to our family members' card, and the breakfast credit was sorted out too. The mess started with how Hilton handles different payment methods. We were bringing family in for Thanksgiving and arranged three nights nearby at the Hilton Garden Inn. One night was covered by a free night award earned through spending on our Hilton branded Amex, another with accumulated points, and one paid out of pocket. We had made a similar Marriott reservation a few months earlier without much trouble. Hilton required three separate reservations for these payments, and the reservations representative struggled, redoing the booking several times. It took about 40 minutes and nine emails to finish what had been straightforward with Marriott. To help the hotel understand the complicated booking, we went with our family members to check in and explained that it was really one three-night stay. The front desk employee understood, and we gave her their name. We assumed the reservation would carry that information, but the next day we were called and told to come back so they could check out and in again and replace their key cards. We explained again that separate payment methods shouldn't make this a problem for guests. The breakfast credit tied to our Gold status was supposed to cover charges each day, but the staff couldn't handle that either. A front desk employee and the food and beverage staff member responsible for breakfast got into a heated discussion, and our family members were charged without the credit. This whole stay was a comedy of errors from booking through checkout.