Hawthorn Suites by Wyndham Lowell

The hallways were about 100 degrees, with no AC. There was no housekeeping on weekends, and our friends had bed bugs and had to leave. We had no towels for showers, the TV didn't work, and neither did the dishwasher. Breakfast was plastic, there was no pool, and not one machine in the gym worked properly. The laundry room seemed nice until our machine broke, so we couldn't wash our clothes. At least the shower had only a little mold, so trying not to breathe it in wasn't too bad. The whole experience was horrible. See you guys next year.

The rooms were spacious and clean when I arrived, and housekeeping wasn't too bad. Still, tell them exactly what you need, since they sometimes miss even the basics. One housekeeper came in without knocking, so use the door latch. The website gives a misleading impression, and the place could really use renovations. The heat worked great in winter, but the AC was inconsistent in summer.

The location was quiet, breakfast was fine, and the room was bigger than I expected. But the room had poorly patched drywall, a water-stained ceiling, other marks on the walls, and a badly dented fridge. The firm bed felt cheap, nothing like a Wyndham bed, and the TVs were old, cheap CRTs. There were screaming children on my floor even after 10 PM, and the water pressure was poor. I'm using a tethered connection to write this because the Wi-Fi is unusable. I could've paid less for a motel if this was the experience I wanted. This really dilutes the Wyndham brand in my mind.

After we came back for the day, our room smelled like cigarettes. The free breakfast was the best part, though it wasn't very good. This place badly needs a renovation and definitely isn't worth staying at. It's not a Hawthorn Suites hotel. They dropped the affiliation for obvious reasons.