Hampton Inn & Suites Chesapeake-Battlefield Blvd.

We found several roaches in the bathroom under the towel by the shower on the morning we checked out. We’d stayed January 24th - 26th, and before that the stay had been mediocre at best. We packed up immediately, told the front desk at checkout, and got a “we’ll look into it.” Pictures of our unwelcome guests are included. A few days later I saw a refund pending in my bank account. It stayed pending, so on 02/1 I called and was told the hotel had released the refund and was waiting on my bank. But by 02/20 the full stay was charged to my account. The front desk supervisor then told me there were no notes about the roaches, which were required to process a refund. Because someone at the hotel hadn’t documented it, they refused to refund me. They also said they couldn’t do anything because it was almost two months later, and that we should have reported it at checkout, which we had. The call ended with the supervisor repeating that there’d be no refund and hanging up. This was the worst hotel experience I’ve ever had. I hope this helps others avoid being told they’ll get a refund that never comes. Roaches are something I might expect in a rundown roadside shack, not at a Hampton Inn.

The hotel itself was nice and in a great location near the hospital where my grandmother was receiving end-of-life care. What upset me was being told one thing and then charged differently. Customer service said they needed a business credit card on file as a guarantee, but that I could pay cash at checkout for this personal trip. I was told repeatedly that was fine. The card was reauthorized for extra amounts each day, which I expected to get back, and the front desk supervisor and general manager had everything arranged. When I went down to check out early because hospice had called and I didn’t think I’d be back by checkout time, the front desk employee had no idea about the arrangement and said they didn’t accept cash. After calling the manager, he said I’d have to wait for her because he couldn’t do anything. I couldn’t wait. Instead of calling me when she arrived, they just charged my card. It’s slimy to be lied to while dealing with a loved one’s passing, then have no attempt to call and resolve an agreed arrangement. It’s also wrong for a US business not to accept the country’s legal tender. I’ll never recommend this particular Hampton Inn, and I’ll never stay at another Hilton property.

After my 13-hour shift, I arrived late expecting the room I’d selected through contactless check-in the night before. The app had said it was being prepared, but the digital key still wasn’t ready, so I joined the desk line. The clerk took calls before helping me, then said my booked room type was no longer available. I’d paid in advance days earlier, and the online system had let me choose that room. They only had queens, so with a nonrefundable $160 reservation and nowhere else to go that late, I had to accept the downgrade. I was also asked for a $50 deposit, which had never been mentioned during online check-in. I couldn’t get back the difference in room price at the hotel and was told to contact corporate. Through Hilton Honors, I asked for a call, but they called the hotel room instead and left a voicemail saying the front desk was calling about my complaint. I went down, checked out early, and asked again. They said they couldn’t help and that the difference was only $5. That queen room wasn’t worth $160, or even $155, holiday or not. I won’t stay at a Hilton or Hampton Inn again; I expected much better from the name and the experience.

I travel about 200 nights a year and have done so for 20 years. I’m on my third night here, and the staff have been the kindest and most hospitable I’ve come across in all that time. The rooms are clean and mostly up to date. I did have to switch rooms because of a TV problem, but it wasn’t a big deal. This hotel has earned my repeat business when I’m back for customers in the area. I highly recommend it.