InTown Suites Extended Stay Chesapeake VA – I-64/Crossway Blvd

The sheets get changed every week, and the rooms are tidy. Prices are reasonable, the basic utilities are provided, and the location is really convenient. I'm very happy with my stay in Town Suites.

The rooms were dirty, and paying extra for a premium room didn't get me one. The online photos are fake. Housekeeping is advertised as weekly, but that isn't true. Front desk staff had no people skills and came across unpleasant and unprofessional. This place is horrible, and I really wonder how it stays in business. Stay away.

I heard what sounded like two people fighting in the parking lot, but I didn't open the door to see. That was on top of an already stressful stay: the front desk was hard to deal with, the after-hours number was no help, and corporate never got back to me. I prepaid and my key still stopped working. I wouldn't stay here again. At check-in, the woman said there was no housekeeping and no refunds. I shouldn't have prepaid. HBO was advertised, but unavailable. She said they were working on it, but wouldn't say when it might be fixed. I'm guessing they weren't actually working on it. The room was in poor condition, with a bent door and gaps at the top and bottom corners that made me feel unsafe, as if a good thief could get in. They wouldn't give me another room. I had to buy soap, toilet paper, garbage bags, and towels, though those were supposed to come with the room. The sheets were dirty, and the staff were rude and lied. They didn't seem to want to be there. I've stayed at three other hotels on this street and gave all of them five stars. I'd give this one zero if I could. Shame on you, intown.

The front desk staff seemed nice at first, and the property manager stayed friendly throughout. Our problem was with management. One issue came up and was partly resolved, but a couple of weeks later I found a notice on the bed saying we had to leave. During a nightly walk-through, the manager said she'd smelled a strong weed odor outside my room. She hadn't knocked, or she'd have known nobody in my room was smoking. I used to smell it coming from the maintenance guy's room, though, and that seemed to be fine. It felt like favoritism. During our long stay, the water was also shut off randomly for hours three or four times, with no notice. They need better communication and less favoritism.