Sonder - The Western

My unit feels like the perfect home, and I’ve had a pretty much flawless year and a half living at The Western. Management is friendly and helpful, and maintenance is incredibly quick and efficient. The woman who cleans the building is so sweet and does an amazing job. I honestly can’t say enough good things! 😊

Management should be ashamed of themselves. This was a horrific place to live, even though the rooftop was nice and the maintenance and cleaning staff were helpful. We lived here for two years. Management seemed shady and unhelpful, and communication could just stop. My bike was stolen from the private, secured bike garage, and management did nothing. There are deliberately no security cameras in there, so they can avoid being held responsible. Management also took residents’ packages if they weren’t picked up quickly enough. My Amazon package disappeared from the vestibule in less than a day. I reported it and got no response, then a few days later there was a mass email saying to pick up packages at the office. So they had effectively taken it, then announced what they’d done after being called out. One month we paid rent, with proof the money had left our account, but they kept saying they hadn’t received it. Our bank said The Western had tried to overdraw the rent five times and suggested opening a case. Months after we’d moved out, they called at 5 p.m. on a Friday demanding we pay that night or be sent to collections, despite all the evidence we’d paid. I believe they waited until the last second to benefit themselves. They confirmed this and never notified collections. Almost half a year after moving, collections called because the case had never been closed on their end. I could list ten more problems, but this is enough. Absolutely awful.

I had to move in immediately because of an emergency, and Kyle made it possible by speeding up the process. He answered all my questions promptly and was a joy to work with. The move-in went smoothly.

I’ve only lived here two weeks, and it’s already been the worst experience. If you’re considering renting here, run! My car was vandalized in the gated garage, and management did nothing. I had to contact them several times before anyone replied, only to learn that the security cameras don’t work. Parking costs $250 a month, so my car should be secure. Now I’m stuck paying over $500 to fix the damage. It’s worrying to think what could happen to a person in that gated lot. The lack of concern feels horrifying. I was told the old manager had been let go and things would be much better than the reviews. Ha!