La Quinta Inn & Suites Claremore

The bed was clean and super comfortable, and the service staff were very friendly. Still, the rooms need some care. The toilet seat was stained and the inside of the shower was too. Replacing the seat and cleaning and caulking the shower would help. The bathroom door wouldn't lock or stay shut, and kept popping open. I know it recently changed from La Quinta to Choice, and hope the new owners make repairs and upgrades.

My pipes broke at home last night, so I needed a room. The woman who checked me in was very nice. The room was clean and quiet, and I got the rest I needed along with a hot shower. It was a relaxing stay. Thanks for making me comfortable.

We were in Claremore for a two-day dance competition, and my daughter found a bedbug on the comforter at 10 p.m. on the first night, after we'd unpacked. I caught it in a cup and took it to the front desk. They moved us to a first-floor room and said I'd need to speak to the manager the next day. It was past midnight by the time I could check for more bugs, repack, inspect the new room, and move everything. The next day the manager wasn't there, but the receptionist called her. I was told I'd get a refund for the first night. I didn't think that covered the stress and all the cleaning I'd have to do before our things could come back into the house, but I was exhausted and wanted to move on. At checkout, I was told only the manager could issue the refund, so I had to pay the full amount. They said she'd refund it first thing Monday morning and email confirmation. The receptionist said a copy of my bill was taped to the manager's door. By 3 p.m. Monday, no refund had arrived, so I called the hotel again to ask for it. I eventually got the credit. I've spent hours doing laundry and steam-cleaning things that can't be washed. Items I can't clean are quarantined in part of my garage until it's hot enough to kill the bugs or they starve. I reported the experience when Wyndham Guest Services emailed me about the stay. They sent me to Customer Services, who said they'd file a case. This morning, Wyndham emailed to say they couldn't do anything and I should contact La Quinta in Claremore directly. So frustrating. Any hotel can get bedbugs, but this place handled it terribly. I'll never stay here again and will tell anyone who listens what happened. Stay away. It's not worth being close to the performing arts center.

The room needed repairs in several places, and the toilet was in such bad shape that it probably needs replacing. The couch was worn, the office-style chair was cracked and tired, and the old mattress left my neck kinked enough that I'll need to see a chiropractor when I get home. The pillows were very firm too. Breakfast was disappointing for a five-night stay, with little to choose from besides waffles. The shower was the bright spot, with good pressure and everything working. My wife, son, and I found the staff extremely helpful and friendly throughout our visit. In the past, Motel 6 cost almost half as much and gave me better rooms. We usually stay at Homewood Suites when we're visiting the Tulsa area a couple of times a year. We chose La Quinta this time to save money, but it wasn't worth it. The room condition and uncomfortable amenities made for a disappointing stay, and I wouldn't recommend the hotel unless the rooms and facilities get significant improvements.