Jared W.
My Apple Watch disappeared from the room while I was out. I’d left it charging, and housekeeping was the only one in there that day. My “Find My” app showed it three blocks away before it was turned off, so I can only conclude that someone took it. Days later, the hotel called to say they’d found an Apple Watch in the parking garage and sent me a photo. It wasn’t mine. It seemed like someone had panicked after hearing police were involved and left a different stolen watch to cover their tracks, but that’s just how it felt to me. I filed a police report and an incident report, then waited for the hotel’s insurance carrier. For SIX MONTHS, there was silence unless I chased them week after week. Their final answer was that the claim was denied, with “No negligence.” Unreal. I’d already replaced the $300 watch, so this wasn’t about getting the money back. It’s about no one taking responsibility and a guest’s property disappearing from a room that’s supposed to be secure, with zero accountability. I’ve traveled enough to know an honest mistake from what I see as outright negligence. This was unacceptable and infuriating. If you care about your belongings, your time, or your sanity, stay somewhere else.
