Quality Inn & Suites Mt. Chalet

The room was clean and the location was good, but I wouldn't stay at the Quality Inn in Clayton ga again. The bed was so hard it felt like sleeping on concrete. I'd read reviews saying it was soft and people slept well, but sitting on it made clear it wasn't comfortable. I asked for extra pillows to cushion it, and was told I'd already had five, and they couldn't give me more. The staff member said she loved staying there because it was better than her bed at home. That's great for her, but I was paying for a king room and wanted a good night's sleep. Trying to convince me it was a good bed because she liked it didn't feel like service. The location was great, but the service left a lot to be desired. If you want a comfortable night or personable service, don't stay here.

For around $100 a night, I don't think this well-kept older hotel is overpriced. You can find fancier places, but they'd cost another $30-$50 per night. It's dated in color inside and out, yet everything seemed clean and in working order. You could certainly spend less, though.

I wouldn't recommend this place, and if I could give it negative 5 stars, that would still be generous. The hotel is old, dated, and not very clean. Even with a room that has two queen beds, they charge extra if your party has three or four people. The wifi doesn't work, and nobody, including the manager or owner, seems able to address it. Leave early and they charge both an early check-out fee and occupancy for a room you're no longer using. Find another hotel if you want to avoid the headaches.

The room rate was reasonable, and we stayed in Clayton to go whitewater rafting nearby. The room itself was an okay size, but there weren't enough chairs for a married couple, and the bathroom was tiny, like the small ones in Japan. Breakfast was limited and the coffee was bad. The hotel sits beside a busy, fast road, so watch for speeding cars when leaving, and getting in from that road is difficult. Some of the design and upkeep bothered me. The bathroom light switch is outside, so turning it off after using the bathroom sends light into the room and could wake someone sleeping. The mini fridge had water inside and wasn't cold enough on our first day. We reported it and they fixed it the next day, but I expected everything to work from day one. Maid service was okay, though one day they took our used towels and left no clean ones, and didn't do any other cleaning. We had to report it.