Holiday Inn Express & Suites Coldwater by IHG

I've been a long-term guest at the IHG property in Coldwater, Michigan, for over four months, spending more than $6,000 a month, and I'm formally lodging a complaint. Stephanie has repeatedly harassed me and created a hostile, unacceptable environment. She's called my room without being asked as early as 6 a.m., acted aggressively and rudely, yelled at guests, and denied basic amenities that other staff and management confirmed were allowed. Multiple guests, including corporate accounts and Diamond members, have reported this behavior, but no corrective action has been taken. The frequency and consistency of the complaints point to a management failure. I've raised these issues several times with property manager Tiffany, who hasn't responded or resolved them. I specifically asked for a call and got no response. This ongoing harassment kept me from sleeping, which is unacceptable at any hotel, especially one under the IHG brand. IHG stands for hospitality, professionalism, and respect for guests, and this property currently shows none of those values. If the situation isn't addressed promptly, I'll have to move my business elsewhere and make sure this is documented at the corporate level.

Tyler checked us in and was sociable, friendly, and made us feel welcome and comfortable. Our room was spacious, clean, and had a large shower. The hotel was clean too, and the staff were incredibly friendly.

I stayed for a week, and over the last couple of days I left my room ready for cleaning. I even stripped the bed and piled the dirty things by the door to help out. They made the bed with the very same sheet I'd taken off, and reused the top cover and undersheet instead of giving me fresh bedding. I wouldn't recommend this place for a longer stay.

The hotel is clean and the front desk staff are amazing. Just know that if you leave something in your room, housekeeping won't return it. I left my tablet there, and the housekeepers didn't bring it to the front desk.